Our Return Policy

I gladly accept returns. Contact me within: 14 days of delivery. Send items back within: 30 days of delivery. I don't accept exchanges or cancellations but please contact me if you have any problems with your order. The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Items on sale

Conditions of return Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Custom Orders

I love being able to create a unique, personal item for customers and friends. If you are looking to buy a custom made item, contact me at catscreationsomerset@gmail.com and we can chat about what you're looking for. 

Please note, when I make a custom item it may take some time (two and four weeks) to find the best materials and to make your item perfect. Please allow extra time on production and delivery of custom orders.

 

07879 614344

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